Peoplecert ITILFNDv5 Actual Tests : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Employee satisfaction
B) Market share dominance
C) Increased revenue only
D) Benefits for organization, its customers, and stakeholders

2. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) Capability assessment and development
B) Organizations and people
C) Partners and suppliers
D) General information

3. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Support
B) Transition
C) Deliver
D) Operate

4. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Support
B) Transition
C) Operate
D) Design

5. Which of the following terms BEST describes a change?

A) The addition, modification or removal of anything that could have an effect on product and service
B) Any component that needs to be managed in order to deliver an IT service
C) An underlying cause of one or more incidents
D) An unplanned interruption to a service or reduction in the quality of a service

Solutions: