Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A) Discover
B) Acquire
C) Build
D) Design

2. Which of the following BEST describes a release?

A) A version of a product, service, or other configuration item made available for use
B) A cause, or potential cause, of one or more incidents
C) An unplanned interruption to a service or reduction in the quality of a service
D) The addition, modification, or removal of anything that could affect services

3. A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A) Transfer of goods and service journey
B) Service offering and service actions
C) Access to resources and service actions
D) Transfer of goods and service actions

4. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Employee satisfaction
B) Market share dominance
C) Increased revenue only
D) Benefits for organization, its customers, and stakeholders

5. Which of the following is TRUE about value co-creation?

A) Value is defined and consumed by a service provider
B) Value is created only by the service provider and delivered to the consumer
C) Value is created jointly through interactions between service providers and service consumers
D) value is created independently of service relationships

Solutions: