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| Section | Objectives |
|---|---|
| Topic 1: Salesforce Automation Overview | - Declarative automation tools overview (Flow, approval processes, legacy tools) - Automation use cases and business process design principles |
| Topic 2: Debugging and Best Practices | - Flow debugging and error handling - Performance considerations and governance |
| Topic 3: Business Process Automation Implementation | - Record updates, assignments, and automation orchestration - Approvals and approval automation design |
| Topic 4: Flow Builder Fundamentals | - Screen Flows and Record-Triggered Flows - Flow elements, variables, and data handling |
1. Which three use cases can be supported by inspecting conditions using a Decision element?
A) Inform sales leaders when an opportunity's stage is changed to Closed Won.
B) Give customers a return shipping address or instructions on how to resolve the problem when an item is determined to be faulty.
C) Allow a guest user to delete a lead if that guest user becomes the record owner on that lead record.
D) Allow a guest user to convert a lead into an opportunity if that guest user becomes the record owner on the lead record.
E) Offer a customer a loan based on the results of a credit scoring formula.
2. What are three methods for invoking a flow?
A) LWC
B) Apex WSDL
C) Apex
D) SOAP API
E) REST API
3. If an admin distributes a flow on an Account record page, how can the admin pass the account's ID into the flow?
A) By checking "Available for output" checkbox.
B) By using "Get Record".
C) By checking "Available for input" checkbox.
D) By selecting "Allow multiple values".
4. What is true about using External Objects in flows?
A) External Objects can be referenced in flow, just like any internal objects without any restrictions.
B) External Object records can be read or updated from flow but cannot be created.
C) External ID and Display URL fields should not be updated within a flow.
D) External Objects can be referenced only via SOAP API.
5. The Salesforce Admin needs to automate a process that sends an approval request to the VP of Sales for any account record that changes from Prospect to New Customer. What process automation capabilities would the Admin use to meet this requirement?
A) Use an Apex Trigger to change the Account field value from "Prospect" to "Customer" and email the Account Owner as a reminder to get an approval from their Manager.
B) Use a Process to monitor the changed field value on the Account object from "Prospect" to "Customer" and an action to submit the record to an Approval Process.
C) Use a Record-Triggered Flow to change the Account field value from "Prospect" to "Customer" and email the Account Owner.
D) Use a Flow to update the field and trigger an Approval Process to notify the VP of Sales.
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: A,C,E | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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