Peoplecert ITIL-4-HVIT Actual Tests : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

A) By using blameless post-mortems to identify ways to improve deployments
B) By automating the deployment of infrastructure
C) By authorizing multiple application deployments per day
D) By using ChatOps to improve collaboration during deployment

2. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

3. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

A) Service design
B) Relationship management
C) Business analysis
D) Service continuity management

4. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A) Fast development
B) Valuable investments
C) Assured conformance
D) Co-created value

5. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Dedicate a service desk agent to providing live-chat support
B) Create an inbox to receive and automatically log emails
C) Provide and encourage the use of self-service
D) Collect service experience data to justify improvements

Solutions: