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Peoplecert ITIL V3 Foundation Sample Questions:

1. Event Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?

A) Continual Service Improvement
B) Service Transition
C) Service Strategy
D) Service Operation

2. What would be the next step in the Continual Service Improvement (CSI) Model after:
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A) How much did it cost?
B) How do we keep the momentum going?
C) What is the Value On Investment (VOI)?
D) What is the Return On Investment (ROI)?

3. Data used to support the capacity management process should be stored in:

A) A configuration management database (CMDB)
B) A capacity database (CDB)
C) A capacity management information system (CMIS)
D) A configuration management system (CMS)

4. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The ITIL Complementary Guidance
B) The Service Strategy book
C) The Service Support book
D) Pocket Guides

5. Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?

A) Proprietary Knowledge is difficult to adopt, replicate or transfer since it is often undocumented
B) Public frameworks are prescriptive and tell you exactly what to do
C) Public standards are always cheaper to adopt
D) Proprietary knowledge has been tested in a wide range of environments

Solutions: