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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Server Manager
B) ComputerManager
C) Administrative Tools
D) Control Panel

2. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) witness_user_role
B) db_securityadmin
C) db_datawriter
D) db_owner

3. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) WebDAV Publishing
B) enable Network DTC access
C) MessageQueuing
D) ActiveServerPages
E) ASP CGI

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

5. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Location(s), CM and the Organization Chart
B) ACCCM Supervisor, Administrator and users
C) Active Directory Logins
D) Dial Plan Range

Solutions: