Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) witness_user_role
B) db_securityadmin
C) db_datawriter
D) db_owner

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must first find the user in the Userstab to access the Visual Phone button.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

3. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) license.xml
B) license.lic
C) 6.2_lic.xml
D) acccm_6.2.lic

4. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) Mozilla Firefox3.6 with IEView Add on
B) Google Chrome 4.1
C) InternetExplorer7, 8and 9
D) Internet Explorer 6,7 and 8

5. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) One-X
C) Workforce Optimization (WFO)
D) Voice Portal

Solutions: