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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is searchable by date range, username, event type, event severity, and event duration.
B) It is available only to authorized administrators.
C) It is enabled by default.
D) It allows users to save searches for later reuse.
E) It is exportable to Excel.

2. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust the inbound message filters.
D) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

3. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Service Catalog in Functional Areas.
B) Select Status = "Active".
C) Select the task Manage Service Request Categories.
D) Complete Category Name.
E) Check the Active flag.
F) Select Create Category > Create Child Category.
G) Select Create Category > Create Top-Level Category.

4. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Languages
B) Object triggers
C) Themes
D) Pages
E) Templates
F) UI components
G) Business objects
H) Object workflows

5. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Solutions: