Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

2. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update SR reference
B) Update resource member
C) Delete message
D) Update resource manager
E) Delete activity

3. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Icons
B) Roles and privileges
C) Exports
D) Themes
E) Objects
F) Reports
G) Fields
H) Object workflow

4. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Monitor Service Request Milestones.
B) Use Application Composer to include milestones on the Service Request Layout if desired.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Create an ESS job to Aggregate Service Requests.

5. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D) The batch job for recommendations has not been executed.
E) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

Solutions: