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1. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?
A) HP Quick Sets
B) any HP small workteam printer
C) an HP Flow Scanner
D) an HP multifunction printer
2. Which serviceability benefit does the HP 800 series offer?
A) remote servicing support
B) a two-hour, onsite visit
C) a replacement device within twodays
D) EasyAccess door
3. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?
A) HP DisplaySafe frame
B) spill resistant keyboard
C) HP DuraFinish
D) business-rugged magnesium chassis
4. If a customer is looking to print only mono pages, what should you recommend'?
A) an HP MFP flow device
B) an HP DesignJet printer
C) an HP LaserJet printer
D) an HP OfficeJet Printer
5. When it comes to quality, how does a robust magnesium chassis help?
A) reduces weight and maintains durability
B) increases weight, decreasing chances of it falling over
C) decreases chance of a short circuit
D) will not rust
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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