Nokia SDM Certification - CARE Sample Questions:

1. How the resource requirement forecast is taken from NELLE inputs?

A) Resource streams manager analyse input and define the number of resources needed.
B) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
C) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
D) NELLE planning packages include resource requirements and total figures are calculated automatically.

2. When does the Care phase start?

A) When the Care Plan has been accepted by the Customer.
B) When the Account Manager receives the final payment from the Customer.
C) When the network, sub-network or deliverables get Customer final acceptance.
D) When the project phase is completed.

3. What are the CaPM responsibilities regarding cost management?

A) To support the CT Head in her/his cost monitoring activity.
B) To support the F&C Controller in her/his cost monitoring activity.
C) To monitor costs on a periodic basis and initiate corrective actions as needed.
D) To review the actual financial data against the estimated figures and report it to the CT Head.

4. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Notify CT F&C controller asking to correct the possible error next month.
B) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
C) Nothing - this is most probably a miss booking so it will be corrected next month.
D) Investigate all the possible reasons and provide a comment in the monthly report.

5. What is the main business responsibility of the Care Program Manager?

A) Supervises revenues and costs and provides reports to the Account Manager.
B) Supervises sales and costs and defines discounts.
C) Supervises revenues and costs and analyses profitability.
D) Supervises revenues and costs and approves customer discounts.

Solutions: