You can find information knowledge treasure of SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam training material which will give you great help in the C-BOSUP-90 actual test. Choosing SAP Certified Support Associate - Incident Management with SAP BusinessObjects exam practice questions is to choose to embrace the bright future.
SAP C-BOSUP-90 Actual Tests : SAP Certified Support Associate - Incident Management with SAP BusinessObjects
About SAP C-BOSUP-90 Exam Actual Tests
SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Incident Management Processes | - Support workflow
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?
- A. Update the customer with detailed step by step solutions using clear but short sentences.
- B. Send customers short answers to avoid confusion.
- C. Update the customer with the same solution you sent originally until the customer understands that solution.
- D. Send the customer multiple possible solutions even if you have not tested them.
Correct Answer: A 🗳️
What is recommended communication behavior if a message has a long life cycle?
- A. Sorry for the time taken but I was working on a more important customer's issue.
- B. I need to work with my manager to get a plan around how to get a solution.
- C. I am going to be on holiday for two weeks please wait until I get back.
- D. I am the only person with this skill so it cannot be escalated.
Correct Answer: B 🗳️
What is the definition of Initial Reaction Time (IRT)?
- A. The amount of time that a customer message has been within the responsibility of SAP.
- B. The overall time taken to process the message.
- C. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
- D. The contractually agreed time for the first qualified response to customer.
Correct Answer: D 🗳️
In which of the following situations would it be advisable to email the client rather than use the phone?
- A. If the client has multiple open issues.
- B. If you do not fully understand the client issue.
- C. If you need to communicate a precise list of sequential actions to be followed by the client.
- D. If the case has not been updated for several days and you have no concrete next steps.
Correct Answer: C 🗳️
Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?
- A. Root Cause Analysis
- B. Solution Manager Diagnostics
- C. SAP Notes
- D. Implementation Roadmap
Correct Answer: B 🗳️
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