You can find information knowledge treasure of SAP Certified Application Professional - Service with SAP CRM 7.0 exam training material which will give you great help in the P_CRMSRV_70 actual test. Choosing SAP Certified Application Professional - Service with SAP CRM 7.0 exam practice questions is to choose to embrace the bright future.
| Section | Objectives |
|---|---|
| Topic 1: Interaction Center (IC WebClient) | - Agent desktop and interaction handling
|
| Topic 2: Customizing and Configuration | - CRM customizing framework
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| Topic 3: Service Contracts and Agreements | - Contract setup and lifecycle
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| Topic 4: SAP CRM Service Fundamentals | - Service module architecture and integration
|
| Topic 5: Installed Base and Product Management | - Installed base configuration
|
| Topic 6: Service Request and Case Management | - Service request processing
|
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