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Salesforce Strategy-Designer Actual Tests : Salesforce Certified Strategy Designer
About Salesforce Strategy-Designer Exam Actual Tests
Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Topic 2: Experience Design and Journey Mapping | - Customer journey mapping techniques - Service and experience blueprinting |
| Topic 3: Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Topic 4: Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
| Topic 5: Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Topic 6: Stakeholder Alignment and Communication | - Communicating strategy and design outcomes - Facilitating cross-functional collaboration |
Salesforce Certified Strategy Designer Sample Questions:
1. The following question is an example of which of these phases in the process of Strategy Research?
Who will be impacted, both possitive and negatively by this solution?
A) Challenge Framing
B) Idea Generation
C) Craft of Key insights
D) Project Research
2. If multiple immediate workfow actions are defined, can SF determine which one would fire first?
A) No
B) Sometimes yes, but it is random.
C) Yes
3. How many differences in functionalities should be tested at one time with A/B testing?
A) Only 1
B) Up to two: A and B
C) Zero, they are not used to test differences.
4. While using Salesforce to Salesforce, you cannot share a case comment as a child record of a case.
A) TRUE
B) FALSE
5. Of the 4 target types to measure business success, which one fits the following example: Percentual reduction of phone complaints by customers.
A) Growth Target
B) Efficiency Target
C) Customer Satisfaction Target
D) Expansion Target
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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