Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. How do you indicate the progress of a case towards resolution?

A) Configure a case notes field to capture progress information
B) Update the case status on the appropriate steps.
C) Apply service levels to the assignment steps.
D) Design intent-driven user interfaces.

2. An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data .
How is the Conversation preference data type sourced?

A) No system of record
B) Local system of record
C) External system of record

3. DRAG DROP
Select each Flow Shape on the left and drag it to the correct Use Case on the right.

4. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A) Urgency value remains at 100, but other service level processing continues.
B) Service level processing is halted until the assignment is completed.
C) Urgency value continues to increment as configured.
D) The user is notified that the maximum urgency has been reached.

5. HOTSPOT
Select the corresponding user interface (UI) action set component for each behavior in the Answer area.

Solutions: