Adobe Pages End User Sample Questions:

1. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) the computer will continue to function after the repair
B) third-party software is working
C) no new problems have been introduced during the repair
D) the original issue has been resolved
E) the computer falls under service warranty

2. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) NetBoot
B) Open Firmware
C) Apple Remote Desktop
D) Target Disk Mode

3. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You need to verify that all installed applications have been updated.
B) Your customer wants to run diagnostics on his Mac Pro.
C) You want to check a Mac for accidental damage.
D) You want to verify product functionality after a repair.

4. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System
Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Remove and reinsert the card with a third party SD card adapter.
B) Reset the SMC.
C) Reset PRAM.
D) Start up from the Mac OS X Installer DVD and check System Profiler.
E) Force the card into the slot.
F) Back up user data, then erase and reinstall Mac OS X.

5. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the thermal module.
B) Remove the battery.
C) Install the battery cover.
D) Remove the hard drive.

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