Oracle 1Z0-1064-21 Actual Tests : Oracle B2B Service 2021 Implementation Essentials

Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. In which three situations can default coverage be applied?

A) for a specific period of time
B) to a specific customer account
C) for a specific SR category
D) globally, to all service requests that do not have any other coverage
E) for a specificSR status

2. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

3. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can define the workflow to run when certain fields of the SRobject are changed.
B) You can generate tasks for the SR object from the workflow.
C) You can send an e-mail notification to specified recipients.
D) You can modify the workflow to update field values within the SR object.
E) You will be required to code any new workflow actions in Groovy.
F) You must make the changes using the Page Composer tool.

4. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Specify the warning threshold for the milestone in the standard coverages.
B) Configure an analytics report showing milestones in warning status.
C) Add an extension column to the milestone object to hold the warning threshold value.
D) Create standard text to be posted to the message thread.
E) Configure the email template to be used for notification.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

Solutions: