Avaya Midsize Solution Design Sample Questions:

1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) Predictive Outbound
B) MMS Text Messages
C) Web Chat
D) Scanned Documents

2. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?

A) It has visible mechanical buttons.
B) It is not an all glass device.
C) It does not Include a camera.
D) It has a smaller touch screen.

3. Refer to the Scenario: H&H Tick.

Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

A) A high availability deployment on two Dell servers
B) A high availability deployment on three Dell servers
C) A high availability deployment on two Portwell Cad servers
D) A virtualized high availability Hyper-V deployment

4. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A) Agent Dashboards
B) Custom reports
C) Realtime
D) Recording Library

5. What is the Vantage Voice Assistant?

A) A Vantage application from the Google Play store
B) An optional licensed feature for any Vantage device
C) A Vantage application from the Apple app store
D) A Vantage application for the K155

Solutions: