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Avaya 37820X Actual Tests : Avaya Midsize Solution Design Exam
About Avaya 37820X Exam Actual Tests
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Licensing requirements and calculation - System sizing and capacity planning - Hardware and software component selection |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - LAN/WAN design and considerations - VoIP and unified communications network design |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options - Deployment models: on-premise, hybrid, cloud |
Avaya Midsize Solution Design Sample Questions:
1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
A) Predictive Outbound
B) MMS Text Messages
C) Web Chat
D) Scanned Documents
2. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
A) It has visible mechanical buttons.
B) It is not an all glass device.
C) It does not Include a camera.
D) It has a smaller touch screen.
3. Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
A) A high availability deployment on two Dell servers
B) A high availability deployment on three Dell servers
C) A high availability deployment on two Portwell Cad servers
D) A virtualized high availability Hyper-V deployment
4. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
A) Agent Dashboards
B) Custom reports
C) Realtime
D) Recording Library
5. What is the Vantage Voice Assistant?
A) A Vantage application from the Google Play store
B) An optional licensed feature for any Vantage device
C) A Vantage application from the Apple app store
D) A Vantage application for the K155
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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