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Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:

1. How do HiPath ProCenter Agile and HiPath 3000 together help deliver the best customer service? (Choose three)

A) It can support up to 100 users based on a single site, or distributed across many.
B) It provides Presence and Collaboration features to help users access the knowledge and resources that often sit in departments behind the contact center.
C) It provides intelligent, group-based routing of voice calls as well as e-mail and web call-back requests.
D) It can support up to 1000 users based on a single site, or distributed across many.

2. Which is a common disadvantage of Alcatel-Lucent OmniPCX Office and Avaya IP Office?
(Choose two)

A) No feature transparency.
B) No fax and ISDN support.
C) No support for digital phones.
D) No redundancy options available.

3. Which is an indicator for opportunity if your prospect is driven by growth through productivity? (Choose two)

A) The prospect is evaluating phone system options due to business changes or expansions.
B) The prospect is investigating productivity features to make the business more efficient.
C) The prospect needs to install a new phone system to provide for the required capacity of the office space.
D) The phone system of the prospect is outdated and cannot keep up with the growing business demands.

4. Which are the characteristics of a typical customer of Gigaset SL3, S3, and M2 professional (DECT) phones? (Choose three)

A) Businesses with some employees who work in explosion risk area.
B) Businesses interested in building a campus-wide WLAN network for data transmission.
C) Businesses with some employees who spend the majority of their time away from their desk.
D) Businesses with no requirement for mobile data transmission.

5. Which model of the Business Communications Manager (BCM) would you choose to serve 20 to 32 stations?

A) BCM 200
B) BCM 100
C) BCM 400
D) BCM 50

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