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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Creating and Managing Contacts | 15% | - Create and edit contact records - Organize and sort contacts - Link contacts to activities |
| Topic 2: Managing Messages | 25% | - Search and filter messages - Save messages in different formats - Move and organize messages - Set message properties and options |
| Topic 3: Managing Tasks and Notes | 15% | - Use categories for organization - Create and format notes - Assign and respond to tasks - Create and update tasks |
| Topic 4: Creating and Viewing Messages | 25% | - Customize message views - Display and print messages - Insert attachments and signatures - Compose and send messages |
| Topic 5: Scheduling Appointments and Meetings | 20% | - Respond to meeting requests - Create and modify calendar items - Print and organize calendar views - Apply conditional formatting |
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