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EXIN ITILFND_V4 Actual Tests : ITIL 4 Foundation
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Think and work holistically - Optimize and automate - Progress iteratively with feedback - Start where you are - Focus on value - Keep it simple and practical - Collaborate and promote visibility |
| Topic 2: Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
| Topic 3: Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
| Topic 4: ITIL Service Value System | 20% | - Purpose and components - Continual improvement - Service value chain
|
| Topic 5: Key Concepts of Service Management | 15% | - Service management as a practice - Services, service offerings, service relationships - Value, value co-creation, stakeholders |
| Topic 6: ITIL Practices | 30% | - Service management practices
|
EXIN ITIL 4 Foundation Sample Questions:
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Value streams and processes
- B. Organizations and people
- C. Partners and suppliers
- D. Information and technology
Correct Answer: A 🗳️
What is the PRIMARY use of a change schedule?
- A. To plan changes and help avoid conflicts
- B. To support the 'incident management' practice and improvement planning
- C. To manage emergency changes
- D. To manage standard changes
Correct Answer: A 🗳️
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
- A. The complexities of the service provider's IT systems are identified
- B. Service providers are able to respond more quickly to customer needs
- C. Bottlenecks in the service provider's workflow are identified
- D. The service provider gains a better understanding of the customer experience
Correct Answer: B 🗳️
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
- A. Value streams and processes
- B. Organizations and people
- C. Partners and suppliers
- D. Information and technology
Correct Answer: A 🗳️
Which practice includes management of workarounds and known errors?
- A. Monitoring and event management
- B. Problem management
- C. Incident management
- D. Service configuration management
Correct Answer: B 🗳️
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