ISEB ISEB-ITILF Actual Tests : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A. 1 and 3 only
B. 2 and 3 only
C. All of the above
D. 1 and 2 only

Question 2

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A. The service portfolio
B. Service level agreements (SLAs)
C. Operational level agreements (OLAs)
D. Third-party contracts

Question 3

Which one of the following statements about incident reporting and logging is CORRECT?

A. Incidents can only be reported by users
B. All calls to the service desk must be logged as incidents
C. Incidents reported by technical staff must also be logged as problems
D. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

Question 4

Which process is responsible for low risk, frequently occurring, low cost changes?

A. Release and deployment management
B. Request fulfillment
C. Incident management
D. Demand management

Question 5

Which one of the following is NOT an objective of problem management?

A. Minimizing the impact of incidents that cannot be prevented
B. Eliminating recurring incidents
C. Preventing problems and resulting incidents from happening
D. Restoring normal service operation as quickly as possible

Solutions: