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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Runbooks | 19% | - Troubleshooting VSIs, VMware, and Internet services - Troubleshooting role and techniques - Block storage troubleshooting - IBM Cloud Code Engine basics |
| SRE Fundamentals and Terminology | 15% | - Monitoring types and techniques - Foundational reliability and resiliency techniques - Four golden signals and troubleshooting basics - Compare SLOs, SLIs, and SLAs - Define key SRE responsibilities and principles |
| Observability Topics | 18% | - Metrics, traces, and alert tools - Automated application monitoring and logging - Benefits and methods of monitoring and observability |
| Incident Management and Post-Incident Reviews | 12% | - Problem management and root cause analysis - Key incident management tenets and toolchain - Post-incident review concepts |
| Deployments | 9% | - Continuous integration, delivery, deployment - Infrastructure as Code with Schematics - Zero-downtime deployment models |
| Operations | 19% | - High availability, backup, and data recovery - Storage replication and failure domains - Service roles and application deployments - Operational Readiness Review (ORR) |
| Security on IBM Cloud | 8% | - User security policies and SIEM - Security issue recognition and response - SRE role in security monitoring |
1. Which of the following is an appropriate use case for automation in Incident Management?
A) Ignoring incident escalations and handling them manually
B) Assigning incidents to random team members
C) Automating repetitive and time-consuming tasks during incident response
D) Conducting manual root cause analysis for every incident
2. What is the relationship between Incident Management and Problem Management processes?
A) Problem Management is a subset of Incident Management
B) Both processes are unrelated and operate independently
C) Incident Management and Problem Management work together to resolve incidents and identify underlying issues
D) Incident Management is a subset of Problem Management
3. What are the benefits of Continuous Delivery (CD)?
A) Reducing the number of software releases
B) Allowing developers to bypass testing phases
C) Releasing software updates quickly and reliably
D) Automating the entire deployment process
4. What is the primary goal of Problem Management?
A) Restoring services to normal operation as quickly as possible
B) Communicating with customers about ongoing incidents
C) Documenting incidents for legal purposes
D) Identifying the root causes of incidents and addressing underlying issues
5. How can you troubleshoot block storage issues? (Select all that apply)
A) Monitoring storage performance metrics
B) Checking network connectivity to the storage device
C) Guessing the root cause without analysis
D) Reviewing access control lists
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A,B,D |
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