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Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

A) The UAT should have been performed with both peak load and average load simulation.
B) The AT should have been performed with enough time to resolve bugs in the new feature,
C) The UAT should have been performed by customers who are familiar with the products.

2. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories specify which technical components are impacted.
B) User stories are fixed upon stakeholder approval.
C) User stories encourage iterative development.

3. Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

A) Identify resources engaged in each step.
B) Use UC's existing terminology.
C) Adhere to agreed upon mapping standards.

4. Which of the salesforce app providers will be able to unlock a locked user with their phones?

A) Only those that download the app from the App Exchange.
B) All of them.
C) Android (Google Play)
D) iOS (App Store)

5. A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?

A) As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.
B) As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.
C) As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

Solutions: