Salesforce Arch-302 Actual Tests : Salesforce Certified B2C Solution Architect

A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

• A. Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.
• B. Use Service Cloud to text all registered customers when any product comes back in stock.
• C. Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.
• D. Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.
• E. Call real-time inventory services on product and cart pages to confirm that inventory has not changed.

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

• A. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
• B. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
• C. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
• D. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.

Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

• A. Salesforce B2C Commerce
• B. Salesforce Marketing Cloud
• C. Salesforce Core Platform/Identity
• D. Salesforce CDP

Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively.
Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.
Which two things should a Solution Architect consider before recommending this approach?
Choose 2 answers

• A. Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.
• B. Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.
• C. Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.
• D. The service console will need a customized Lightning component to display the recommendations,

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

• A. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
• B. Allows agents to more easily access customer data to better support customers when they call in
• C. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
• D. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku