Apple 9L0-005 Actual Tests : Apple Desktop Service Certification Exam

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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) CRT discharge tool
B) Metal work surface
C) Wrist strap and cord
D) Grounded work mat
E) Static-shielding bags

2. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Combo drive is not capable of burning DVD's.
B) The Mac mini optical drive is malfunctioning.
C) The Mac mini requires more RAM.
D) The Mac mini requires a firmware update.

3. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) User's manual
B) Downloads
C) Discussions
D) Knowledge Base

4. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Reinstall the appropriate Mac OS.
B) Verify the hard disk with Disk First Aid.
C) Replace the built-in display.
D) Start up from a known-good startup disc.

5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the internal hard drive with a known-good hard drive.
B) Replace the logic board.
C) Try to start up from a bootable CD or DVD.
D) Reinitialize the hard disk and reinstall the Mac OS.

Solutions: