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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) call-by-call
B) progressive
C) nailed-up
D) preview
E) predictive

2. DRAG DROP

3. DRAG DROP

4. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
B) Cisco Unified IP IVR must be configured for G.711 voice calls only.
C) All agent phones must be configured as Session Initiation Protocol phones.
D) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.

5. Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A) Agents can change their passwords.
B) Agents can log in from Cisco IP phones.
C) A supervisor can start recording of an agent call on demand.
D) A supervisor can reskill an agent using a task button.

Solutions: