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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Silver
B) Premium
C) Standard with EAS
D) Elite with EAS

2. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use CMS to perform the bulk administration of telephone sets and buttons.
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use the add station next CM SAT command to program each telephone set and assign buttons

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using CMS main menu, System Setup menu, Package management option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms svc menu, pkg_install option
D) Using cms adm menu:, pkg_install option

4. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as root and execute the password command for that user.

5. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the File System Partition size on the CMS.
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the Free Space Allocation on the CMS

Solutions: