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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS and FTPS
B) HTTP
C) HTTPS
D) FTPS

2. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Performance Applications Platform
B) Avaya Breeze™
C) Avaya Applications Platform
D) Avaya Experience Portal Platform

3. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Multimedia Messaging
B) Co-browse Snap-In
C) Context Store Snap-In
D) Messaging (AAM)

4. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Email and Web Communication
C) Avaya Presence Service
D) Microsoft Lync Integration

5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

Solutions: