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Avaya Workforce Engagement Support Certified Sample Questions:

1. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) In case of multiple servers, it is just one XML license file.
B) It provides Access to veinte.com/wfo to activate the license.
C) It requires both the License Reference number (LRN) and license registration key
D) The license site requires the license registration key and Avaya Purchase Order (APO) number
E) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.

2. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It sets up recorder roles, which define the functionality of servers
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It captures and processes events from server interfaces
D) It connects Recorder with the third-party system

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Quality
B) CMS
C) Dialer
D) Phone

4. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Summary of all recorded lines
C) Details for audio and screen capture, channels, extensions, and workstations
D) Information on adapters, data sources, recording rules, recorders, and real time monitors.

5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A) Start monitoring command
B) Pause monitoring command
C) Cancel monitoring command
D) Start Annotation command

Solutions: