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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.

2. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment
with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

A) aacc.v6=true
B) aacc.v6=false
C) cc.v6=false
D) cc.v6=true

3. How should a technician validate a successful Enterprise Reporting installation?

A) By launching the Enterprise URL http://ER_Servername:8282/ws_portal
B) By launching the Enterprise URL http://ER_Servername:8080
C) By launching the Enterprise URL http://ER_Servername:/Ayaya
D) By launching the Enterprise URL http://ER_Servername:8443/ws_portal

4. To check the CPU utilization of the Avaya Contact Recorder Server, which two items could you use? (Choose two)

A) The CPU utilization page in the Avaya Contact Recorder web client
B) The windows 2008 Resource Monitor
C) The linux var logs
D) The Linux top command

5. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the BDR component was installed
B) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
C) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.
D) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed

Solutions: