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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) time
B) get time
C) net time
D) time server

2. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Condition Action
B) Configuration Action
C) Database Action
D) Miscellaneous Action

3. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) force Account Code must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.

4. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Microsoft office Communicator
B) MS Outlook
C) Lotus Notes
D) Lotus Messages

5. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Tromboned calls
C) Oversubscribed VMPro ports
D) Oversubscribed voice Mail storage

Solutions: