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Salesforce Certified Field Service Consultant Sample Questions:

1. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) visual force page
B) mini page layouts
C) page layouts
D) field sets

2. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers

A) Site inspections during the first week of the "year
B) Weekly recurring appointments at 8:00 AM
C) Appointments on the first Tuesday of the month
D) Quarterly sales visits to a customer

3. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) There are no service resources available with the required skill levels.
B) The optimizeruses a scheduling policy different from what is used on the dispatch console.
C) The territory of the resources was not included in the global optimization request.
D) Global optimization doesn't reschedule appointments that have rule violations.

4. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Create a Process Builder to generate a report.
B) Use the standard Service Report
C) Create a custom report.
D) Use the standard Work Order email template.

5. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Service DueDate
B) Customer Entitlement
C) Customer Working Hours
D) Service Urgency

Solutions: