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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the BEST description of a histogram?

A) A visual representation of the frequency distribution where the frequencies are represented by bars
B) A chart with categories organized vertically on the y-axis and values shown horizontally on the x-axis
C) A continuous line that represents the frequencies of scores within a class interval
D) A chart that shows the proportion of an item that makes up a series of data points

2. What is the relationship between domains and the overall score within patient experience/satisfaction data?

A) Correlation
B) Trend
C) Average
D) Impact

3. Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A) Train and coach PFAC members on committee participation so that they are valuable contributors.
B) Provide PFAC members with key talking points to guide their involvement with committees.
C) Explain to the committee members that there will be patients (PFAC members) present at the meetings.
D) Create a manual for PFAC members to read in order to understand internal protocols and how committees work.

4. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Intervene with survey items that are ranked the lowest in relation to the peer group.
B) Work with unit or practice leaders and ask them which indicators they want to work on.
C) Use a priority index or correlation analysis to identify indicators for intervention.
D) Identify the lowest scoring survey items and determine interventions for improvement.

5. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
B) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
C) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
D) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors

Solutions: