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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Meetings
C) Avaya Contact Center Select
D) Avaya IX TM Spaces
E) Avaya IX TM Workforce Engagement Select

2. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya J139 desk phones
B) Avaya IX Conference Phones
C) Avaya IP Office TM
D) Avaya Web RTC soft clients
E) Avaya Aura

3. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?

A) VMware
B) Linux Server
C) IP500 V2
D) Cloud computing platform
E) Hyper-V

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) In a way, aren't we all on the IT team?
B) Avaya has a long history of placing solutions in the contact-center environment.
C) Doing your due diligence with us will buy you sweat equity with IT.
D) Maybe we can help. What's keeping your agents from meeting their goals?
E) I've already got everything I need from the IT team, I need to hear it from you!

Solutions: